Original Article: https://sfdcian.com/custom-live-chat-using-salesforce-live-chat-rest-api/ PREFACE We may choose to build a custom live chat app using Salesforce Live Chat REST API. There may be below given reasons or any specific reasons: Custom Experience:- Header, Footer, Navigation, Offline Form, Pre-chat Form Security Reason:- Salesforce generated embedded service snippet code does not require authentication…