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Ayub Ansari
Ayub Ansari

14 Followers

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Mar 9, 2021

Using Salesforce Chat REST API

Original Article: https://sfdcian.com/custom-live-chat-using-salesforce-live-chat-rest-api/ PREFACE We may choose to build a custom live chat app using Salesforce Live Chat REST API. There may be below given reasons or any specific reasons: Custom Experience:- Header, Footer, Navigation, Offline Form, Pre-chat Form Security Reason:- Salesforce generated embedded service snippet code does not require authentication…

Salesforce

2 min read

Salesforce

2 min read


Dec 4, 2020

Apex Code to Create Custom Field Programmatically

Apex Code to Create Custom Field Programmatically DESCRIPTION It's very typical to get such a scenario when we need to create custom field programmatically. Previously…sfdcian.com DESCRIPTION It’s very typical to get such a scenario when we need to create custom field programmatically. Previously, we used to use Metadata API for the same which was very costly. But now, Tooling API provides an efficient way to achieve it. I’ve prototyped in below class. …

Salesforce

2 min read

Salesforce

2 min read


Jan 8, 2020

Compare two profiles in Salesforce: Possible Options

Heroku Comparator App There is a very good heroku app for the same: https://perm-comparator.herokuapp.com/ PROS: Very easy to compare multiple profiles and produce a comparison table. CONS: Runs on heroku server — Security concern. Also, do not give next level drill down like FLS check, apex classes AppExchange Packages Bulk Object Field Creator: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N30000000qDqqEAE

Heroku

1 min read

Heroku

1 min read


Jun 11, 2019

Email-to-Case: Contact creation standard behavior of Salesforce

https://help.salesforce.com/articleView?id=000328268&type=1

1 min read

1 min read


Apr 25, 2019

Push notification in Lightning Service Console

There is a very powerful feature in classic console that whenever any changes happens at any record by other users, you can know it in list view and case detail page as well: https://trailhead.salesforce.com/en/content/learn/modules/service_console_customize/service_console_customize_push But unfortunately, Salesforce does not provide this feature in lightning service console yet — a real…

Programming

1 min read

Programming

1 min read


Apr 18, 2019

How to enable a Salesforce user as Live Chat Agent provided snap-ins are being used

*Assuming you are system admin and know about live chat configuration. On user record, make sure checkbox are checked: Service Console User & Live Agent User. Add user in queue which is associated with Live Chat button & Routing Configuration. Add user in presence configuration (Setup → Presence Configuration) On User profile (or any assigned permission set), add all available presence status in related list: Enabled Service Presence Status Access

Customer Service

1 min read

Customer Service

1 min read


Apr 3, 2019

Multi-lingual Support in Salesforce Community

Enable Language Your chosen language may not come by default. You need to enable it. Setup → Company Profile → Language Settings → Enable “Enable End User Languages” Here is help article: https://help.salesforce.com/articleView?id=000182272&type=1. After that you would be able to use this Language for translation. Use Translation Workbench The translation…

Translation

1 min read

Translation

1 min read


Jan 17, 2019

Convert your javascript button into Lightning Action in few minutes

As we know Javascript button on supported in Lightning Experience, we must need to create lightning qiock action for the same. However, Salesforce has provided bunch of out of the box ways to do that. I’m just compiling them. 1. Login here using your org credential here: https://lightning-configuration.salesforce.com/ 2. Click on…

Salesforce

1 min read

Salesforce

1 min read


Nov 20, 2018

Community User in Salesforce: Facts you should know about them

A user with a Partner Community license must be associated with a business account that is enabled as a partner account. Partner users can’t be associated with person accounts. 2. To view or create relationships between accounts and contacts, you must have “Read” on accounts and contacts. …

Salesforce

2 min read

Salesforce

2 min read


Nov 19, 2018

Fiscal Week in Wave: Specify the first day of week in Einstein Analytics Dashboard

Enable Custom Calendar (Fiscal Period) in WAVE We use a custom calendar in SalesForce ... in order to utilize WAVE, we need this calendar available in WAVE so we can…success.salesforce.com Based on locale, Salesforce consider fiscal week as Sunday to Saturday but usually it’s Monday to Friday for major scenarios/companies. Till now, It’s not supported to play with it in Einstein Analytics with OOB options as shown above link of requested feature. But there are two workarounds to achieve that.

Salesforce

2 min read

Fiscal Week in Wave: Specify the first day of week in Einstein Analytics Dashboard
Fiscal Week in Wave: Specify the first day of week in Einstein Analytics Dashboard
Salesforce

2 min read

Ayub Ansari

Ayub Ansari

14 Followers

A bad architect - Salesforce

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